Shangri-La Hotel Kuala Lumpur offers luxurious accommodation in the city centre, just one km from Pavilion Mall and Petronas Twin Towers. It offers free internet and an outdoor pool. Kuala Lumpur Shangri-La is a 45-minute drive from Kuala Lumpur International Airport. KL Sentral Station is a 20-minute drive from the hotel. Stylishly decorated, the luxurious guestrooms at Shangri-La Kuala Lumpur present large clear windows with beautiful city views. Each is equipped with a flat-screen TV, a minibar and tea/coffee making facilities. Toiletries and bathrobes are provided in the spacious en suite bathroom. Guests can relax in the hot tub or enjoy a massage. Daily workouts can be maintained at the tennis courts and gym. The Shangri-La Hotel also provides a helpful tour desk and business centre. The hotel’s 6 on-site restaurants serve a variety of Japanese, Chinese, international and vegetarian cuisines. Drinks are available at the Lobby Lounge, Poolside Terrace and Arthur's Bar and Grill.

The hotel provides airport pick-ups at an additional fee. Guests are to provide the hotel directly with flight details and time of arrival at time of booking.